Shipping Information
- Order cut off time: 2:00 pm AEST
- Processing time: 2 to 3 days (Monday to Friday)
- Package transit time: 6 to 10 days (Monday to Friday)
- Total delivery time: 8 to 13 business days
- Shipping costs: free delivery within Australia
- Carrier: Australia Post or our trusted logistics partners
Where We Deliver
Soluna Decor delivers within Australia only. We do not currently ship to any other country, and orders placed with a delivery address outside Australia cannot be fulfilled.
We deliver to all Australian states and territories, including regional and remote areas. Delivery to remote postcodes may take slightly longer than the times listed above.
Shipping Process
After placing your order you will receive a confirmation email letting you know that processing has started. Processing takes 2 to 3 days from Monday to Friday.
Once your order has been dispatched you will receive a second email with your tracking number, so you can follow your parcel from our supplier through to your door. Orders are shipped with Australia Post, and transit takes 6 to 10 days from Monday to Friday. In total you can expect your order within 8 to 13 business days.
Important Notice
Our products are dispatched by the suppliers we work with rather than from a warehouse of our own. We process and hand over every order within the times stated above, though delivery can vary slightly depending on the route your parcel takes. We keep you informed throughout, and you can reach us at any point for an update.
If your order contains several items, they may arrive in separate parcels and on different days. You are not charged anything extra when this happens.
Possible Delays
Delays can happen, for example during public holidays, peak periods, or when weather affects the network. If your order is running late, please allow an additional 3 business days beyond the estimated delivery window.
If your parcel still has not arrived after that, email us at info@solunadecor.com with your order number and we will investigate it with the carrier.
Incorrect Delivery Address
Please check your delivery address carefully before completing your order. If you spot a mistake, contact us at info@solunadecor.com straight away and we will correct it if the order has not yet been dispatched. Once a parcel has been sent, the address can no longer be changed.
Damaged or Incorrect Items
If your order arrives damaged or is not the item you ordered, contact us at info@solunadecor.com with clear photos of the item and the packaging. We will arrange a replacement or send the correct item, and you do not pay any additional cost. Full details are set out in our Return and Refund Policy.
Cancelling an Order
Orders can be cancelled at no cost before they have been dispatched. Please see our Return and Refund Policy for the full cancellation and return process.
Contact
Company Name: DB-ECOM VOF, trading as Soluna Decor
Address: Herenstraat 145, 2271 CE Voorburg, Netherlands
Chamber of Commerce Number: 97057169
VAT Number: NL867894180B01
Email: info@solunadecor.com
Phone: +61 2 9767 4542
Customer Service Hours (AEST):
Monday to Friday: 8:00 am to 7:00 pm
Saturday: 8:00 am to 5:00 pm
Sunday and public holidays: closed
We aim to respond to your inquiry within 24 hours.