Payment Policy

At Soluna Decor, we want your checkout to be secure and straightforward.
Protecting your financial data matters to us, and every transaction on
our store is encrypted.

Secure Transactions

Our website uses Secure Sockets Layer (SSL) technology. This encrypts your
personal data, including payment information, while it travels between your
browser and our store. Your card details are handled by our payment providers
and are never stored on our servers.

Accepted Payment Methods

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, Maestro and American Express
Digital wallets: Apple Pay, Google Pay and Shop Pay
PayPal

All prices on our store are shown in Australian Dollars (AUD). Your bank or
card issuer may apply a currency conversion fee if your account is held in
another currency.

When Your Payment Is Taken

Payment is taken in full at the moment you place your order. You will receive
an order confirmation by email once your payment has been approved. If a
payment is declined, your order will not be processed and no funds will be
taken.

Refunds

Approved refunds are returned to the original payment method used for the
order. Please allow five to ten business days for the funds to appear on your
statement, depending on your bank or provider. Full details are set out in our
Return and Refund Policy.

Changes to This Policy

Soluna Decor may update these payment terms at any time. We recommend checking
this page periodically for the latest payment options and security information.

Contact Information

If you have any questions about this policy or your payment options, please
reach out to us.

Company Name: DB-ECOM VOF, trading as Soluna Decor
Address: Herenstraat 145, 2271 CE Voorburg, Netherlands
Chamber of Commerce Number: 97057169
VAT Number: NL867894180B01
Email: info@solunadecor.com
Phone: +61 2 9767 4542

Customer Service Hours (AEST):
Monday to Friday: 8:00 am to 7:00 pm
Saturday: 8:00 am to 5:00 pm
Sunday and public holidays: closed

We aim to respond to your inquiry within 24 hours.